General Info
Gain access to your medical records, register at reception for ManageMyHealth
Making Your Appointment
We appreciate it if you can book your routine appointments (e.g. blood pressure monitoring and medication) well in advance, for example 2-4 weeks.
Please ring a day or two in advance of requiring a repeat prescription. Allow 48 hours for us to process your request. This can also be done on ManageMyHealth 24 hours a day, 7 days a week.
Sometimes it is difficult to arrange a consultation with your usual doctor on a specified day. In this situation there is usually another doctor available on that day, or you may choose to wait until a routine appointment is available. Please be patient.
If urgent please call 111.
Bush Road Medical Centre provides a triage service for patients with the paramedic.
Your Consultation
Prior to your consultation, we recommend that you write a list of the things you want to discuss with the doctor. A 15-minute consultation is for one issue only. If you are organised, you can sometimes cover more than one issue in 15 minutes. That is why it is helpful to write a list to ensure that you don’t miss anything.
To provide a quality service, we need an adequate amount of time to discuss each issue. As a result, we may need to divide your list and make another appointment to talk about some of your issues.
If you wish to cover several issues at one consultation, it is helpful to tell the receptionist so that she can arrange extra time for your consultation. There is usually an extra fee for an extended consultation. You are welcome to discuss your situation with the nurse or receptionist so that we can assist you in the most appropriate way.
Your Test Results
Your Test Results
When you have an investigation (a blood test, urine test, X-ray, ultrasound), the results of these investigations can take different lengths of time to be returned to use.
Bush Road Medical Centre will ONLY contact you if your results are abnormal. We do not call if results are normal. If you are registered on ManageMyHealth, you have 24/7 access to your results once the doctor has seen these.
This is a guide as to how long it will take before you should expect to hear from us or to ring us for a result:
- Routine blood tests at Northland Pathology Lab: 1-2 days.
- X-rays at Northern X-Ray: 2 days.
- Ultrasounds, Mammogram, CT scans at Northern X-Ray: 2-3 days.
- X-rays of any type at Whangarei Base Hospital: 1 week.
- Letters from specialists at the hospital generally take at least a week to reach us.
- Cervical Smears: 1 week.
- Histology – analysis of a mole or spot which we have cut from your skin: 1 week.
Following a blood test or x-ray, we will only contact you if there is a need for further discussion regarding the results. However, please contact us if you would like to confirm and/or discuss your results.
Repeat Prescriptions
Use ManageMyHealth to request your own Repeat Prescriptions.
NOTE: When requesting a repeat prescription, it will take 48 hours to process your request.
All prescriptions will be charged a fee of $21.00 per script ($19.50 for Community Services Card holders), except for prescriptions issued at the time of a GP consultation.
Patients that are not enrolled with Bush Road Medical Centre will not receive Repeat Prescriptions.
Did Not Attend Fee (DNA Fee)
If you need to cancel the appointment, please call us as we may be able to give the appointment to someone else.
If you make an appointment and fail to attend this appointment OR you do not notify us within one hour prior to the appointment time, you will be charged a DNA Fee. For all those 14 years and over, who do not attend their appointment; they will be charged a normal consult rate. For those 13 years and under; they will be charged a $10 Did Not Attend fee.
Patients in Long Term Conditions Programs such as “Care +” that do not attend appointments will be charged $20. If you have a genuine reason for not attending, this fee may be credited back.
Payment
Bush Road Medical Centre accepts: EFTPOS, Visa, Mastercard, Cheques, Cash and Automatic Payments. Invoices/Statements sent out at the end of the month automatically attract a non-refundable $5.00 administration fee. You can avoid this $5 fee by paying on the day. When visiting the clinic, please check into reception upon arrival, this will avoid extra wait times.
Forms
From time to time, you may have forms/paperwork that need filling in. For some of these you will be required to see the doctor. For others the doctor will fill the form in without seeing you. Please give us the form as soon as you receive it, so that we can provide a timely service (and plan ahead). You should expect to leave the form with us for several days. There is a $20.00 charge for this service.
Referrals
When your doctor is unable to complete a referral(s) to specialists within the consultation time, or where you request referral to a specialist or specialists, Bush Road Medical Centre reserves the right to charge a Referral Fee for each of these referrals. There is a $20.00 Fee for each referral for this service.
Parking
Ambulance Car Park
Please DO NOT PARK in the ambulance car park at any time. This is for emergencies and ONLY for ambulances. There is plenty of parking right outside Bush Road Medical Centre at 6/1 Three Mile Bush Road.
Disabled Car Parks
There are two disabled car parks immediately beside the ambulance car park. Disabled car parks are for our patients with disabilities or the elderly to ensure they are not forced to park at unreasonable distances from the practice. Please note that your disability card must be displayed.
Comments and Suggestions
Bush Road Medical Centre welcomes feedback on our service. If you have concerns or comments about any aspect of your care, please discuss the issues initially with your doctor or nurse. We will address your concerns or suggestions as quickly as possible. Our team looks forward to providing you with a quality health service. Feedback forms are available in the waiting area.
Zero Tolerance Policy
Bush Road Medical Centre is committed to providing a safe, secure and respectful environment for all patients and staff. A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. This is why we ask you to be polite and treat our people with respect as we will treat you.
Any form of violence, rude language, words or actions that make others feel threatened or demeaned will NOT be tolerated and decisive action will be taken to protect patients and staff. Individual(s) may be asked to leave; the police may be called, or the individual(s) may face removal from our practice list.
Your satisfaction is important to us, and we welcome your feedback